Boring, but necessary.
Please read them carefully, and make sure you understand them, as you will be bound by these terms when you buy from us.
The “Seller” is defined as the legal entity: CSB Trading Limited, trading as For Cakes Sake. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer as listed in your invoice.
These Terms and conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from the seller you agree to be legally bound by these Terms and Conditions and accept that these Terms and Conditions may be modified or amended on this website from time to time.
PAYMENT AND DEPOSIT
For food orders over £50 we require a minimum 25% non-refundable deposit to confirm the order and the date (minimum deposit is £50). The remaining 75% is due 4 weeks before the collection/delivery date at the latest. Changes made to previously agreed designs/menus may incur extra fees. Orders placed less than 4 weeks in advance of the delivery/collection date, orders for classes, and orders valued below £50 must be paid in full at the time of ordering. Failure to complete payment 4 weeks before the delivery date may result in your order being cancelled.
REFUNDS AND CANCELLATIONS
Deposits are non-refundable and non-transferable under any circumstances. Full payments for orders placed less than 4 weeks in advance of the delivery date, payments for classes, and payments for orders valued under £50 are also non-refundable. Refunds may be subject to a cancellation fee. We cannot refund the cost of orders cancelled with less than 4 week’s notice. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full amount paid.
The images on the website are merely examples of our products. All our products are hand made to order. Unless specifically agreed, Afternoon Tea menus are subject to variations from website images.
Consultations are available to discuss your requirements by appointment only. Cake sampling can also be arranged for a fee.
Unless otherwise stated, gift vouchers may be redeemed against any of our products. To redeem against a food order, the order must be placed, and the relevant deposit paid on or before the expiry date noted on the voucher. Gift Vouchers cannot be used to contribute to deposit payments, their full value will, instead, be deducted from the final balance.
All price quotations, written or verbal, are valid for 10 days from the date of quotation.
If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing. We will assess the request for an alteration, and endeavour to make alteration where possible dependant on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. It is the Buyer’s responsibility to check any quotes and invoices thoroughly before making payment. We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions, availability of ingredients. The Buyer will be notified of any such changes and we will endeavour to keep any changes minimal.
The buyer, or their representative, will be invited to inspect the goods at the time of delivery/collection. In the unlikely event that a fault is found, an appropriate solution will be agreed with the buyer, or their representative. The buyer, or their representative, will be required to sign for receipt of the goods, by doing so they agree that the goods are satisfactory. The Seller accepts no liability for goods that are damaged after they have been signed for.
All For Cakes Sake products are fragile and require care and attention when handling, storing, and displaying. It is recommended that all products are stored and transported flat. The seller recommends that our products are transported in the boot of the car where they can lay flat. Please pay careful attention to any additional storage and transportation (where relevant) instructions that will be provided with your goods.
Equipment may be provided to you for hire. A minimum security deposit of £50 may be required at the time of delivery/collection. This will be taken in cash, and will be returned, in full, when the equipment has been returned in perfect condition.
In the event that an item(s) becomes damaged or lost, the Buyer will become liable for the cost of replacement of that item(s). A copy of an invoice, receipt, item listing, or quote will be provided to The Buyer as proof of the cost of replacement. In most cases, the cost of replacement will be deducted from the deposit. In the event that this is not possible, an invoice will be generated for the amount due. This must be paid by The Buyer within 7 days of the end date of the hire period, or generation of the invoice, whichever is sooner.
Unless otherwise agreed, the hire period is 7 days.
Hired equipment must be returned to our kitchen in Dundee. Return times are by arrangement with The Seller.
ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
Please discuss any allergies or special dietary requirements with us at the time of consultation. We cannot accept any responsibility for illness, or disappointment, that may arise as a result of non-disclosure.
DELIVERY AND COLLECTION
We cannot be held liable for any damages to the goods once they have been signed for. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The goods may be fragile so we advise the buyer, or their representative, to drive very slowly and carefully. We also recommend non-slip matting. A time slot will be given for delivery/collection, we cannot guarantee delivery or collection will be available outside of that time so please make sure someone is available to receive delivery for the duration of that time, or ensure prompt collection. Refunds will not be given if delivery or collection fails due to the buyers unavailability. In the event of any unexpected delays, please contact us as early as possible so we can discuss alternatives. In the unlikely event that we are delayed we will stay in close contact with you and we and will always endeavour to deliver the goods to you as close as possible to the given delivery time.
It is the responsibility of the buyer to ensure the venue is able to accommodate the goods we provide. Please check with them before making a booking to ensure they are willing to accept goods from external caterers and that they can fully accommodate you in terms of display, service, serving dishes, plates, cutlery, and tea cups and whatever else you may need to serve the food we have provided.
Our products are best enjoyed within 24 hours of delivery/collection. However, celebration cakes may last up to a week if kept at an ambient temperature (do not refrigerate, unless otherwise advised), in an air tight container. Some items such as savoury items, items made with fresh cream and macarons will need to be refrigerated to maintain freshness.
NON-EDIBLE INGREDIENTS AND DECORATIONS
Our Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers. These will be detailed on the Delivery Note and must be removed before serving.
If you wish to make a complaint to us or let us know any concerns after receiving the Goods, please do so immediately in writing. Evidence of any faults, damages or discrepancies should be included with your complaint and uneaten food must be retained in case of further investigation. Disputes will be handled on an individual basis, and if resolution cannot be made we may refer the case to the local Environmental Health Department or Trading Standards.
Unfortunately we cannot issue a refund if you need to cancel your class booking. If you wish to book onto a different class this may be possible in some circumstances, and transfers will be at the discretion of the seller. We reserve the right to cancel any class. In the unlikely event that we have to cancel a class, we will offer a full refund or a transfer to another class. If the alternative class differs in price an additional payment/refund will become due, as appropriate. We will endeavour to advise you as far in advance as possible if we do need to cancel a class.